Join Our Adventure in Creating Games

Location: Remote

Job Type: Contract Based Full-Time Hours

About Alderon Games:

Alderon Games is a leading video game development company known for creating engaging and immersive gaming experiences. We foster a culture of innovation, inclusion, and collaboration, and we are dedicated to producing high-quality games.

Job Description:

As a VIP Technical Support at Alderon Games, you will be tasked with providing exceptional technical support to our players. You will be the primary point of contact for support, assisting them with technical issues, troubleshooting and providing solutions to ensure satisfaction. Your strong technical expertise, amazing communication skills and ability to handle high pressure situations will be crucial in delivering a quick and effective support experience to our valued player base.

Key Responsibilities:

• Providing Technical Assistance
• Diagnosing & Resolving
• Prioritizing & Managing multiple requests at once
• Escalate unresolved issues to the appropriate team
• Provide proactive & Preventive support
• Collaboration & Communication

Minimum Qualifications:

• Proven experience in a technical support role, preferably providing support to VIP or high-profile clients.
• Ability to handle high-pressure situations with professionalism, patience, and empathy.
• Exceptional customer service skills, with a focus on providing a personalized and positive support experience.
• Familiarity with remote desktop tools and remote troubleshooting techniques.

Preferred Qualifications:

• Flexibility to work in shifts, including evenings, weekends, and holidays, based on the needs of VIP clients.
• Proficiency in additional languages, especially for supporting international clients, is a plus.
• Linux proficiency and the ability to troubleshoot Linux
• Preferred time zones: GMT+6 to GMT +12 or GMT -11 to GMT -3

What We Offer:

• Competitive salary.
• A creative, inclusive, and collaborative work environment.
• The opportunity to work on innovative and exciting projects.
• Remote work options and flexible work hours.
• Opportunities for career development and growth.

Note: all applications must be accompanied by a resume and cover letter.