Join Our Adventure in Creating Games

Location: Remote

Job Type: Contract Based Full-Time Hours

About Alderon Games:

Alderon Games is a leading video game development company known for creating engaging and immersive gaming experiences. We foster a culture of innovation, inclusion, and collaboration, and we are dedicated to producing high-quality games.

Job Description:

As part of the Customer Support team you will interact with our player base on various platforms, answering their questions, troubleshooting and helping with the issues they are facing such as assisting with purchases and refunds, technical problems, reviewing player reports as well as appeals. The team offers a friendly environment from all over the world where you can learn and help each other in a work space that is constantly evolving.

Key Responsibilities:

• Monitoring and moderating community activity on assigned platforms.
• Diagnosing & Resolving
• Escalating unresolved issues to the appropriate team
• Prioritizing & Managing multiple requests at once
• Collaboration & Communication.

Minimum Qualifications:

• Proficiency in troubleshooting to ensure all the relevant information is obtained.
• Excellent understanding of Discord, its functions and structures.
• Excellent customer and team communication skills and understanding of the English language.
• Self-starter with the ability to work independently as well as in a team and take initiative.
• The necessary setup to work remotely in this role. (ie a computer that can run in-house games, headset and microphone)

Preferred Qualifications:

• Proficiency in additional languages, especially for supporting international clients, is a plus.

• Experience in a live service/online game environment.

• Prior experience, in Discord community moderation of larger communities.

• A decent understanding of our game Path of Titans, its features and playables.

• Experience with translation platforms such as Crowdin.

• Innovative thinking and problem-solving, both with customers and the team.

• Linux proficiency and the ability to troubleshoot Linux

• Lives or ability to work in timezones: GMT+6 to GMT +12

• Candidates with impressive experience or skills will be for the VIP program.

What We Offer:

• Competitive salary.
• A creative, inclusive, and collaborative work environment.
• The opportunity to work on innovative and exciting projects.
• Remote work options and flexible work hours.
• Opportunities for career development and growth.

Note: all applications must be accompanied by a resume and cover letter.